http://www.huffingtonpost.com/entry/just-say-sorry-matt_560c29d1e4b0af3706df0ee8

Alex Lickerman, assistant vice president for Student Health and Counseling Services, says apologizing key is to ‘disconnect from the idea that a mistake turns you into someone you know you’re not’

Alex Lickerman, assistant vice president for Student Health and Counseling Services, says apologizing key is to ‘disconnect from the idea that a mistake turns you into someone you know you’re not’

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